Customer Support Advisor

June 7, 2024
25000 / year

Job Description

Company Description
Are you a people person who loves to help others?
Is making a real difference through your job important to you?
Do you thrive in a customer focussed environment?
This could be the perfect role for you!
As part of our expansion, Curaleaf Clinics are looking for an empathetic problem-solver to join our growing Customer Support Team.
About Us:
As an international company, Curaleaf is changing lives across the world. The UK is home to Curaleaf Clinics, Curaleaf Laboratories, and Curaleaf Pharmacy, offering patient support at every stage of the Medical Cannabis journey. From initial referral to providing high quality medication manufactured in our own sites, we put people at the centre of everything we do. This doesn’t stop at patient care, but is also reflected in staff benefits, including a base salary of no lower than £25000 across the company and a minimum of 27 days holiday per year, plus bank holidays.
Curaleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on. Now we’ve gone International, joining forces with European leaders in the development and production of medical cannabis and a unique, vertically integrated model.
Curaleaf International is the International operating arm of Curaleaf Inc. The company is currently selling within the Medical market in the UK, Germany, Italy, Switzerland, the Nordics, Poland, and Israel. In addition, it is working towards launching directly into the Adult Use market that is in the process of legalising in Germany.
Our Vision: To enhance lives by cultivating, sharing, and celebrating the power of the plant.
As the first point of contact for Curaleaf patients, you will answer queries and address issues via telephone or email. With every interaction being unique, no 2 days will be the same in this fast-paced hub. The clients you assist will ensure you leave every day feeling like you’ve achieved something meaningful, making a real difference in people’s lives.
Duties will include, but not be limited to:
Scheduling and co-ordinating patient appointments to optimise client satisfaction
Handling payments of appointments
Maintaining patients’ electronic health records
Documenting and assisting with complaints, escalating to the appropriate people when necessary
Providing support to the wider team as and when needed
About You:
Ideally, you will have experience working in a fast-paced, patient-focused environment, but we’re more interested in who you are – we can provide training for the rest! It is essential you:
Are proactive and enthusiastic
Have excellent organisational and problem-solving skills as well as great attention to detail
Display a ‘can do’ attitude, even in tricky circumstances
Adhere to strictest levels of confidentiality
Hold exemplary customer service and communication skills
Strong IT proficiency (MS Outlook, Excel, PPTX, Word)
Although the following are not essential, for this role it would be great to have:
GCSE grade C or equivalent in English & Maths
Experience in customer service via telephone
Other information
What we offer:
We value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer:
Competitive salary
Excellent holiday allowance
Private medical insurance
On-site parking
Life insurance
If this sounds like an ideal role for you, don’t delay in getting your application in! This vacancy may be closed early due to a high level of interest.